Delivered within 3-4 working days

Delivered Monday to Friday

(excluding Bank or Public Holidays)

The price is based on all items being sent to one address.

Standard Delivery £3.99


Delivered within 1-2 working days

Delivered Monday to Friday

(excluding Bank or Public Holidays)

The price is based on all items being sent to one address.

Expedited Delivery £5.95


Guaranteed delivery next day if order placed before 4pm (Monday-Thursday)

Delivered Tuesday to Friday

(excluding Bank or Public Holidays)

Orders placed after 4pm Thursday or on a Saturday or Sunday will be delivered on the following Tuesday.

Not available for remote postcodes or to PO Boxes.

Prices are based on all items being delivered to one address.

Next day
For order placed before 4pm


Delivered Saturday or Sunday if order placed before 4pm on Friday

Delivery is available to most UK Postcodes (excluding Northern Ireland, Highlands, Islands and remote postcodes).

The price is based on all items being sent to one address.

Weekend Delivery £8.95


Delivered within 2-3 working days

Due to EU requirements and import tax charges to your gift recipients we are currently only offering delivery to the EU countries of ROI and France with orders placed with a basket value of less than £120 (excluding delivery).

Please note if you attempt an international order (this includes sending to the Republic of Ireland) when your basket value is over £120 and choose UK or GB as the country, your order will automatically be cancelled.

International Delivery Various

Please note there will be an international delivery charge on postal packs for delivery to ROI & FRANCE

Full details can be found here.



Please don’t let remoteness hold you back but you should be aware that delivering to remote postcodes can delay delivery of your order, sometimes by one or two days.

Whenever we spot postcodes in remote and far-off areas such as the Highlands and Islands of Scotland we always try and select the best possible delivery partner (using either a courier or Royal Mail) for that area to ensure delivery can be made as quickly as possible.


We sincerely hope that you are pleased with your order. However, if for any reason you wish to return any of the items purchased we will be happy to refund or exchange a product provided it is in a fully resalable condition. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Under the Consumer Protection Regulation you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. You must inform us of cancellation of contract.

Please contact our Customer Care Team on 0370 242 2597 or email if you need any further information or assistance.


Should you wish to return anything bought from us, we'll be happy to refund a product provided it's in fully resalable condition. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned. We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please allow up to 14 days for a refund to show on your bank statement.

Please contact our Customer Care Team on 0370 242 2597 or email if you need any further information or assistance.


Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Green & Black's Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:

  • Your order number or billing address (including postcode)
  • The damaged items
  • Action you would like us to take, refund/replacement
  • Main reason for returning the item/items

Replacements can only be made within 28 days of receipt of goods.



Green and Black's use both Royal Mail and DPD Courier services to deliver gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. However, should you have any queries or concerns about your own Green and Black's delivery here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied to us. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. We'll send a second email when your order leaves our gift warehouse and depending on what you've purchased, this dispatch email may also contain a tracking link to our courier. Using this link you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at or phone on 0370 242 2597. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT/BST). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Green & Blacks which are "out of stock" so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.

At Green & Black's we try as hard as we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change.
Against each product you be able to see information about the allergy and nutritional contents, typically displayed in the format shown below. Here, based on 100g intakes, details are given covering Energy, Fat, Carbohydrate, Fibre, Protein and Salt contents.


At Green & Black's we know that being able to send a gift to a loved one at home, or a friend you've not seen for a while, is as important as ever. That's why we've continued to maintain our normal service throughout the year, making sure we are keeping our people continually safe whilst ensuring our service continues normally.

Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.


Our delivery partners have implemented some changed procedures;

The Royal Mail has issued the following statement on the safety of receiving parcels;

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".

(for more on this, visit

Contact free delivery: For the moment, you will not be asked to sign for your Green & Black's delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.

DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.

Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.

Our Fulfilment Warehouse

Green & Black's operates from a highly accredited storage and distribution warehousing operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.

Our supervisors screen team members daily including daily temperature checks of all staff and visitors; social distancing measures; use of PPE; continuous access to hand sanitisers and other personal cleaning materials; screen dividers and enhance cleaning protocols. Our staff team are sent home and receive paid leave if they have any suspected symptoms.

Team members that do not need to be present on site are working remotely as a precautionary measure.

All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances

We continue to monitor best advice and guidance received from government and public health boards.

I have a query or comment about products or services not supplied by the G&B's Online Shop?


If you have a question, comment or query concerning Green & Black's products or services, not specifically connected with the Green & Black's Online Shop then please follow the following Consumer Query link to access the main Green & Black's consumer feedback form.

How quickly can I expect my order to be delivered?


You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 4pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).

On all other orders you should allow between two and four working days for delivery although most orders arrive before this.

We do not deliver on Bank Holidays. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

How will I know that my order has been received?


As soon as you place your order you will receive an email from the Green & Black's Online Shop informing you that your order has been received and is being processed. This email will contain your order summary and order number.

Shortly before your requested delivery date you will receive another email informing you that your order has been dispatched to your chosen recipient.

On some occasions we may be unable to proceed with an order should it fail to satisfy our fraud and financial control processes. This will be notified to you by email as soon as possible. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline 0370 242 2597 Mon-Fri 9-5pm, Sat 9-12pm

How much does delivery cost on the G&B Online Shop?


Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

If the total price of the goods you have bought is £10 or below then delivery is charged at £3.99. If the total price of goods bought is over £10 then the delivery charge is £5.95 in the UK.

Delivery oversees cost depends on where you would like to send - just choose the country in the dropdown at the checkout and it will indicate the cost.

At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 4pm GMT) which costs £6.95 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Please note we do not deliver on Bank Holidays.

What if you don't have one of the items in the gift ordered?

All products shown on our site are subject to availability. If the product you have ordered is not available, we may substitute your product for a substantially similar product of equal or higher value. Of course, if time allows we will attempt to contact you in relation to the proposed substitution, but as the majority of orders are time critical, we may not have time to get in touch with you. However, if the main characteristics of the goods are different to the goods ordered, we will give you the option to reconfirm or cancel your order.

If we are unable to supply you with a product because of an error in the price on our site, we will inform you of this by email and we will not process your order.

The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

Do I need to register before using this site?


No, the only time we need to take details from our customers is when they actually make a purchase, i.e. when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features then you do not need to register.

However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits and store addresses you have previously sent to, get all our latest offers and be rewarded with our Chocolate Reward Points.

Tell me about the new G&B Velvet Edition Range


Discover Green & Black’s New Velvet Edition Collection - on sale here at the Green & Black's Online Shop. In the words of our Taste Specialist Brant Maybury:-

“We know that whilst many people love dark chocolate, others sometimes find the taste a little bitter. So, we scoured the globe to find the right cocoa beans to create the unique taste profile of Green & Black’s Velvet Edition. A dark 70% chocolate that is rich in cocoa content, yet exceptionally smooth in flavour”.

How do I search the perfect Green & Black's gift?


You'll be pleased to know there's lots of ways to search for the perfect gift on the Green & Black's Online Shop.

A great place to start is the Our Ranges tab where you'll find the G&B's Organic Range alongside the new G&B Velvet Edition Range. Find products listed by type such as bars, baking and gifts.

Looking for inspiration? use the Gift Ideas tab to filter products by Occasion, Budget and Recipient.

Alternatively you can look for that perfect gift by viewing the full chocolate gift range or by hunting for gifts in our Seasonal and Sales categories.

Head over to our Make Your Own section and get creative with your gifting. Personalise an organic G&B bar sleeve or build up your very own chocolate hamper from scratch adding all your favorite products from across the range.

What payment methods can I use?


The site accepts payment from all major credit/debit cards including VISA, Mastercard, American Express and PayPal.
Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online.

If you would prefer not to send your payment details over the Internet you can pay over the phone by calling the Green & Black's shop team on 0870 242 2597 Monday to Friday 9.00 to 5.00pm and Saturday 9.00 to 12.30pm. We also accept payment by Paypal and Checkout by Amazon.

What will I see on my credit or debit card statement?


Thank you for ordering from Green and Black's Online shop. Items paid for by credit or debit card will appear on your bank or credit card statement as 'Green and Black's Direct, Ripon'.

If I place an order for a future date, how soon will I be charged?


The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email


Anyone can use this site to send Green & Black's organic chocolate gifts but delivery is only to UK addresses, the Channel Islands and selected British Forces Post Offices (BFPO) addresses. Gifts containing alcohol cannot be bought by any person under the age of 18 years old; and cannot be sent to anyone younger than 18 years. Gifts containing alcohol are clearly labelled in the product description. We reserve the right to decline an order for gifts containing alcohol if we believe the person ordering or receiving the gift is below 18 years of age.



The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email



The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email


Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Green & Black's gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a re-delivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt, etc.) will be returned to our offices after four weeks. At this point we will notify the sender that the gift has not been delivered.

You might want to consider sending your Green & Black's chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.