• Order before 4pm for Next Day Delivery
  • Indulgent Thank You Gifts
  • Order before 4pm for Next Day Delivery
  • Indulgent Thank You Gifts
G&B ONLINE SHOP HELP

Delivery

STANDARD DELIVERY

Delivered within 1-2 working days
Delivered Monday to Friday

(excluding Bank or Public Holidays)

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

  • Orders up to £10 £3.95
  • Orders over £10 £5.50

NEXT DAY DPD DELIVERY

Guaranteed delivery next day if order placed before 4pm (Monday-Thursday)
Delivered Tuesday to Friday

(excluding Bank or Public Holidays)

Orders placed after 4pm Friday or on a Saturday or Sunday will be delivered on the following Tuesday.

Not available for remote postcodes

  • Next day £6.50
    For order placed before 4pm

WEEKEND DELIVERY

Available in mainland UK (excl. N Ireland)

Order before 4pm on Friday for delivery on Saturday or Sunday, charged at £8.00.

CLICK & COLLECT

COMING SOON

We know it can be frustrating when you’re not in to accept a delivery. Whilst our delivery partners always provide options to either re-deliver or pick up from a local Post Office we know that Click and Collect is an increasingly popular option.

We're working hard to introduce this to Green & Blacks and soon you’ll be able to select a collection point close to you. We’ll update this page as soon as this service is available.

INTERNATIONAL DELIVERY

SENDING A GIFT OUTSIDE OF THE UK?

Share the love; the taste of Green & Black's chocolate is enjoyed the world over.

All deliveries from Green & Blacks start in the UK. We’ll try our very best to arrange international deliveries for all orders but please be aware that different delivery charges apply along with extended delivery times. Full details can be found here.

REMOTE POSTCODES

SENDING TO THE BACKEND OF NOWHERE?

Please don’t let remoteness hold you back but you should be aware that delivering to remote postcodes can delay delivery of your order, sometimes by one or two days.

Whenever we spot postcodes in remote and far-off areas such as the Highlands and Islands of Scotland we always try and select the best possible delivery partner (using either a courier or Royal Mail) for that area to ensure delivery can be made as quickly as possible.

Returns & Refunds

RETURN POLICY

We hope that you are pleased with your order. Should you wish to return any of the items you bought for any reason, we will be happy to refund or exchange a product provided it is in fully resalable condition. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Under the Consumer Protection Regulation you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. You must inform us of cancellation of contract.

Please contact our Customer Care Team on 0370 242 2597 or email feedback@greenandblacksdirect.com if you need any further information or assistance.

REFUND POLICY

Should you wish to return anything bought from us, we'll be happy to refund a product provided it's in fully resalable condition. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned. We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please allow up to 14 days for a refund to show on your bank statement.

Please contact our Customer Care Team on 0370 242 2597 or email feedback@greenandblacksdirect.com if you need any further information or assistance.

RETURNS PROCESS

Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Green & Black's Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:

  • Your order number or billing address (including postcode)
  • The damaged items
  • Action you would like us to take, refund/replacement
  • Main reason for returning the item/items

Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Wheres My Parcel?

Where’s My Parcel?

Help - my gift hasn't arrived when it should have.

Green and Black's use both Royal Mail and DPD Courier services to deliver gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. However, should you have any queries or concerns about your own Green and Black's delivery here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied to us. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. We'll send a second email when your order leaves our gift warehouse and depending on what you've purchased, this dispatch email may also contain a tracking link to our courier. Using this link you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at feedback@greenandblacksdirect.com or phone on 0370 242 2597. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT/BST). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Green & Blacks which are out of stock so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.

 

Nutrition

Nutritional Information

At Green & Blacks we try as hard as we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutrtional guides and dietry or allergy advice may occasionally change.

 

MOST FREQUENTLY ASKED ONLINE SHOP QUESTIONS

VIEW ALL FAQs
  • QUERY ON OUR PRODUCTS NOT BOUGHT FROM THE GREEN & BLACK'S ONLINE SHOP?

    If you have a question, comment or query concerning Green & Black's products or services, not specifically connected with the Green & Black's Online Shop then please follow the following Consumer Query link to access the main Green & Black's consumer feedback form.

  • Giftcards

    Why not let them choose themselves with a Green and Black's giftcard?

    Ideal for those last-minute presents, the Green and Black's online shop e-gift card can be used to buy anything on the site, including delivery. Your recipient will enjoy choosing from our extensive range of indulgent gifts or can create their own bespoke hamper.

    You can choose your own e-Gift card value from £10 upwards. Once purchased, Green and Black's e-Gift card codes are valid for 3 years.

    How to buy

    To purchase an e-gift card, simply click here. Complete the details, including the email address you'd like the e-gift card sent to and add the card to your basket and checkout. Your intended recipient will receive the email within a few minutes of your order being completed.

  • OUR BRAND NEW WEBSITE

    Welcome to our fresh new website - we hope you like it. We've worked hard to create a site that is not only easy to use but one that allows you to fully explore the delicious Green & Black's chocolate products we have on offer.

    We're particularly proud of the enhanced personalisaton section where you can customise Green & Black's bar sleeves with the names and photos of loved ones, friends and colleagues.

    Please take time to enjoy your visit to Green & Black's Onine Shop and if there's something you love; or maybe something you're less keen on, then we'd welcome your feedback.

    We would love to help you if you need help or guidance on the new website, please call our customer solutions team on 0370 242 2597, we're open Monday to Friday 8.30am - 5.30pm and Saturday 9.00am - 12.30pm. You can also email us on: feedback@greenandblacksdirect.com

  • HOW QUICKLY WILL MY GOODS BE DELIVERED?

    You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 4pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).

    On all other orders you should allow between two and four working days for delivery although most orders arrive before this.

    We do not deliver on a Sunday or Bank Holidays. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

  • KEEPING YOU INFORMED

    As soon as you place your order you will receive an email from the Green & Black's Online Shop informing you that your order has been received and is being processed. This email will contain your order summary and order number.

    Shortly before your requested delivery date you will receive another email informing you that your order has been dispatched to your chosen recipient.

    On some occasions we may be unable to proceed with an order should it fail to satisfy our fraud and financial control processes. This will be notified to you by email as soon as possible. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline 0370 242 2597 Mon-Fri 9-5pm, Sat 9-12pm

  • OUR DELIVERY CHARGES

    Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

    If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods bought is over £10 then the delivery charge is £5.50 in the UK.

    Delivery oversees cost depends on where you would like to send - just choose the country in the dropdown at the checkout and it will indicate the cost.

    At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 4pm GMT) which costs £6.50 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Please note we do not deliver on Sundays or Bank Holidays.

  • DO I NEED TO PROVIDE ALL MY DETAILS?

    No, the only time we need to take details from our customers is when they actually make a purchase, i.e. when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features then you do not need to register.

    However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits and store addresses you have previously sent to, get all our latest offers and be rewarded with our Chocolate Reward Points.

  • VELVET EDITION FROM G&B

    Discover Green & Black’s New Velvet Edition Collection - on sale here at the Green & Black's Online Shop. In the words of our Taste Specialist Brant Maybury:-

    “We know that whilst many people love dark chocolate, others sometimes find the taste a little bitter. So, we scoured the globe to find the right cocoa beans to create the unique taste profile of Green & Black’s Velvet Edition. A dark 70% chocolate that is rich in cocoa content, yet exceptionally smooth in flavour”.
  • FIND YOUR PERFECT GIFT

    You'll be pleased to know there's lots of ways to search for the perfect gift on the Green & Black's Online Shop.

    A great place to start is the Our Ranges tab where you'll find the G&B's Organic Range alongside the new G&B Velvet Edition Range. Find products listed by type such as bars, baking and gifts.

    Looking for inspiration? use the Gift Ideas tab to filter products by Occasion, Budget and Recipient.

    Alternatively you can look for that perfect gift by viewing the full chocolate gift range or by hunting for gifts in our Seasonal and Sales categories.


    Head over to our Make Your Own section and get creative with your gifting. Personalise an organic G&B bar sleeve or build up your very own chocolate hamper from scratch adding all your favorite products from across the range.

  • YOUR PAYMENT OPTIONS

    The site accepts payment from all major credit/debit cards including VISA, Mastercard, American Express and PayPal.
    Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online.

    If you would prefer not to send your payment details over the Internet you can pay over the phone by calling the Green & Black's shop team on 0870 242 2597 Monday to Friday 9.00 to 5.00pm and Saturday 9.00 to 12.30pm. We also accept payment by Paypal and Checkout by Amazon.

  • YOUR G&B TRANSACTION

    Thank you for ordering from Green and Black's Online shop. Items paid for by credit or debit card will appear on your bank or credit card statement as 'Green and Black's Direct, Ripon'.
  • WHEN DO I GET CHARGED?

    The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email

  • PRIVACY POLICY

    Green and Black's is committed to ensuring that your privacy is protected and that we fully comply at all times with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    1. The information we collect and how we use it

    When you order or enquire about our products we need to know your name, address, email address, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their delivery address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

    We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by mail, email or telephone to ask you for your feedback and comments on our products and services.


    We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. You can also unsubscribe from our contact list at any time by replying to a marketing email with the word "unsubscribe" in the subject line, by emailing feedback@greenandblacksdirect.com or by calling us on 0370 242 2597



    2. Our use of cookies and other information gathering technologies

    A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognise you when you visit our website again and improve our services to you. The information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org.


    Some of these cookies are essential for you to use greenandblacks.co.uk To order products on our website you will need to have cookies enabled.

    Three types of cookies may be used during your visit to greenandblacks.co.uk

    Green & Black's session cookies that are deleted after each visit

    Green & Black's persistent cookies are not deleted after each visit

    Third party cookies that are used by our partners, for example, to help us measure the visitors


    3. How we protect your information

    Security is a major issue for anyone purchasing on the internet. You need to know that a website is legitimate, and transactions are secure before you buy. Our secure server software uses the digital certificate to encrypt your credit card number. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet. We also keep your information confidential. The internal procedures of Green & Black's Direct cover the storage, access and disclosure of your information.


    4. Sale of business

    If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.


    5. Updating your details

    If any of the information that you have provided to us changes, for example if you change your email address or name, please login to your account. If you wish to cancel your registration, please send an email to feedback@greenandblacks.co.uk, or by sending a letter to Green & Black's Direct, 2 Melmerby Green Lane, Barker Business Park, Melmerby, Ripon, HG4 5NB


    6. Your consent

    By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.


    7. How to contact Green & Black's Online Shop

    We welcome your views about our website and our Security and Privacy Privacy Policy. If you would like to contact us with any queries or comments please send an email by clicking here.

  • FURTHER INFORMATION

    Can anyone use this site?

    Anyone can use this site to send Green & Black's organic chocolate gifts but delivery is only to UK addresses, the Channel Islands and selected British Forces Post Offices (BFPO) addresses. Gifts containing alcohol cannot be bought by any person under the age of 18 years old; and cannot be sent to anyone younger than 18 years. Gifts containing alcohol are clearly labelled in the product description. We reserve the right to decline an order for gifts containing alcohol if we believe the person ordering or receiving the gift is below 18 years of age.


    What if I've made a mistake on my order?

    If you have made a mistake on your order please ring our helpline on 0370 242 2597 (Mon - Fri 9am - 5pm; Sat 9am - 1pm) or email feedback@greenandblacksdirect.com and we will do our best to correct it for you.


    What days can you deliver on?

    Most Green & Black's deliveries are made Monday to Friday but you can choose to have your gift delivered on a Saturday for an additional cost. No deliveries are made on a Sunday or Bank Holidays. Orders made over a weekend will be processed on the Monday. Any orders placed over a weekend requiring next day delivery will be despatched for delivery on Tuesday.


    Where can you deliver to?

    Gifts from Cadbury Gifts Direct can be sent to any UK address; the Channel Islands and selected British Forces Post Office (BFPO) addresses. Please allow extra delivery time when sending gifts to more remote parts of the UK and outside mainland UK, for instance the Highlands & Islands of Scotland and Northern Ireland.


    What happens if there is no one in to receive the delivery?

    Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Green & Black's gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a re-delivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt, etc.) will be returned to our offices after four weeks. At this point we will notify the sender that the gift has not been delivered.

    You might want to consider sending your Green & Black's chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.


    Do your products contain nuts or traces of nuts?

    Most of the confectionery items featured on this site could contain nuts or traces of nuts. A comprehensive list of ingredients and details concerning the status of Green & Black's products (gluten, nut, wheat, Halal, Kosher etc) is displayed in the nutrition and allergy section displayed on the full details of each product.


    How should I store my gift?

    All products sold on the Green & Black's Online Shop contain Green & Black's confectionery. Your gift should be stored in cool, dry conditions away from direct sunlight and strong odours. Some gifts contain alcohol which should be stored away from children.


    How does the diary reminder service work?

    This is a complimentary feature offered by the Green & Black's Online Shop and available to registered users. Log on to the diary reminder service and leave reminders for all the birthdays, anniversaries and special days you might otherwise forget. Decide how soon before the day you'd like a reminder (5 or 10 days) and we'll send you an email at the appointed time.


    How does the address book work?

    Once you have placed an order on Green & Black's Online Shop an account will be created for you. You can use this account with your email address to create your own address book in which you can store as many addresses as you wish. You can edit your list at any time and use it to 'Fast Track' the order process when sending chocolate gifts.


    How does the Pick & Mix feature work?

    The chocolate gift Create Your Own Hamper section of the Green & Black's Online Shop allows you to pick exactly the gift you want. Start by selecting a product from the top section and then add any combination of products from the following section. Once you've created your selection this appears as a single 'Your Hamper.' item in your basket. You can then multiply this item as many times as you want. Delivery charges for Create Your Own Hamper are £3.95 for orders of £10 and below and £5.50 for orders over £10 on a standard service or £6.50 next day service


    What is your privacy policy?

    Please refer to our Terms & Conditions page and the section entitled Privacy Policyt.'


    How do I apply for a replacement?

    Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement. If you need to contact us to arrange a replacement please call our customer care line on 0370 242 2597 (Mon - Fri 9:00am - 5:00pm; Sat 9am - 12.30 pm), quoting the order number displayed on the gift delivery card. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned to Green & Black's Direct at: Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB.

    In all instances we will notify the sender that a refund is being made.


    What are your terms and conditions?

    Please see our Terms and Conditions section


    Can I order larger amounts of chocolate?

    We are always pleased to hear from companies and organisations requiring larger amounts of chocolate. For more information on corporate chocolate gifts, please see our corporate ordering page or get in touch with the corporate team here .


    How can I contact you?

    Contact us by using the form in our contact section or phone us on 0370 242 2597. Our postal address is: Green & Black's Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, HG4 5NB.

For online order enquiries only. For any other enquiries please click here