Where’s My Parcel?

Help - my gift hasn't arrived when it should have.

We use a combination of Royal Mail and DPD Local Couriers to deliver all of gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. But .. we don't suppose you'd be looking at this page if you weren't concerned about your own delivery so here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. Depending on what you've purchased, the confirmation email may also contain a tracking link to our courier. From here you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at info@cadburygiftsdirect.co.uk or by phone on 0371 664 2373. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Cadbury Gifts Direct which are out of stock so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.

 

At Cadbury Gifts Direct we try as hard as we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutrtional guides and dietry or allergy advice may occasionally change.

COVID-19 RESPONSE AND UPDATES

At Green & Black's we recognise that that there's a lot on everyone's mind just now. We also know that being able to send a gift to a loved one at home, or a friend you've not seen for a while, is as important as ever. That's why we've continued to maintain our normal service throughout the year, making sure we are keeping our people continually safe whilst ensuring our service continues normally.

Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.

Daily Order Limit

At busy periods, Green & Black's has implemented a daily limit on orders in order to keep our team safe and provide you with a good, reliable service. When the order limit has been reached the basket will no longer appear and the buy button will not be active. During these times you will be free to browse the site and return at a less-busy time. During periods of exceptional activity Green & Black's has also introduced an online queuing system to moderate the number of people visiting the site at any one time. This is ensure that the website continues to perform quickly and provides the best possible experience for our customers. We appreciate your understanding and continued support.

Deliveries

Our delivery partners have implemented some changed procedures;

 

The Royal Mail has issued the following statement on the safety of receiving parcels;

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".

(for more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS)

Contact free delivery: For the moment, you will not be asked to sign for your Green & Black's delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.

DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.

Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.

Our Fulfilment Warehouse

Green & Black's operates from a highly accredited storage and distribution warehousing operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.

Our supervisors screen team members daily including daily temperature checks of all staff and visitors; social distancing measures; use of PPE; continuous access to hand sanitisers and other personal cleaning materials; screen dividers and enhance cleaning protocols. Our staff team are sent home and receive paid leave if they have any suspected symptoms.

Team members that do not need to be present on site are working remotely as a precautionary measure.

All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances

We continue to monitor best advice and guidance received from government and public health boards.