STANDARD DELIVERY

Delivered within 1-2 working days

Delivered Monday to Friday

(excluding Bank or Public Holidays)

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

Orders up to £10 £3.95
Orders over £10 £5.50

NEXT DAY DPD DELIVERY

Guaranteed delivery next day if order placed before 4pm (Monday-Thursday)
Delivered Tuesday to Friday

(excluding Bank or Public Holidays)

Orders placed after 4pm Thursday or on a Saturday or Sunday will be delivered on the following Tuesday.

Not available for remote postcodes or to PO Boxes.

Next day
For order placed before 4pm
£6.50

SATURDAY & SUNDAY DELIVERY

Convenient Delivery at Weekends

Saturday and Sunday DPD Delivery is available to most UK Postcodes (excluding Northern Ireland, Highlands, Islands and remote postcodes). Weekend delivery is charged at £8.00

Available delivery options are calculated at the checkout when placing your order.

CLICK & COLLECT

COMING SOON

We know it can be frustrating when you’re not in to accept a delivery. Whilst our delivery partners always provide options to either re-deliver or pick up from a local Post Office we know that Click and Collect is an increasingly popular option.

We're working hard to introduce this to Green & Black's and soon you’ll be able to select a collection point close to you. We’ll update this page as soon as this service is available

INTERNATIONAL DELIVERY

SENDING A GIFT OUTSIDE OF THE UK?

Share the love; the taste of Green & Black's chocolate is enjoyed the world over.

All deliveries from Green & Blacks start in the UK. We’ll try our very best to arrange international deliveries for all orders but please be aware that different delivery charges apply along with extended delivery times. Full details can be found here.

REMOTE POSTCODES

Please don’t let remoteness hold you back but you should be aware that delivering to remote postcodes can delay delivery of your order, sometimes by one or two days. An estimated delivery date will be given at checkout.

Whenever we spot postcodes in areas such as the Highlands and Islands of Scotland or Northern Ireland we always try and select the best delivery partner (using either a courier or Royal Mail) for that area to ensure delivery can be made as quickly as possible.

RETURN POLICY

We sincerely hope that you are pleased with your order. However, if for any reason you wish to return any of the items purchased we will be happy to refund or exchange a product provided it is in a fully resalable condition. Replacements can only be made within 28 days of receipt of goods. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned.

Under the Consumer Protection Regulation you have the right to cancel your contract and obtain a refund at any time up to 7 working days after the day on which you receive the goods you ordered. If you have paid a delivery charge this will also be refunded but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. You must take reasonable care of the goods whilst in your possession. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. You must inform us of cancellation of contract.

Please contact our Customer Care Team on 0370 242 2597 or email feedback@greenandblacksdirect.com if you need any further information or assistance.

REFUND POLICY

Should you wish to return anything bought from us, we'll be happy to refund a product provided it's in fully resalable condition. If a refund is necessary, it will only be issued to the sender's card - i.e. the card used to purchase the goods in the first instance; and will not be made until goods are returned. We'll refund the delivery charge on orders if they're returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Please allow up to 14 days for a refund to show on your bank statement.

Please contact our Customer Care Team on 0370 242 2597 or email feedback@greenandblacksdirect.com if you need any further information or assistance.

RETURNS PROCESS

Your gift should reach the recipient address in good condition but in the event of damage or breakage it may be necessary to arrange a replacement or a refund. If you would like a replacement gift to be delivered or if you prefer a full refund please return the damaged item to Green & Black's Direct, Unit 2 Melmerby Green Road, Barker Business Park, Melmerby, Ripon, North Yorkshire, HG4 5NB including the following details:

  • Your order number or billing address (including postcode)
  • The damaged items
  • Action you would like us to take, refund/replacement
  • Main reason for returning the item/items

Replacements can only be made within 28 days of receipt of goods.

WHERE’S MY PARCEL?

HELP - MY GIFT HASN'T ARRIVED WHEN IT SHOULD HAVE.

Green and Black's use both Royal Mail and DPD Courier services to deliver gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. However, should you have any queries or concerns about your own Green and Black's delivery here's what we can do to help.

Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied to us. Please check these details first, it is possible the incorrect details may have been entered at the time of sale. We'll send a second email when your order leaves our gift warehouse and depending on what you've purchased, this dispatch email may also contain a tracking link to our courier. Using this link you'll be able to track the progress of your order and retrieve information about its whereabouts.

If you order confirmation doesn't contain a tracking link then you can contact us by email at feedback@greenandblacksdirect.com or phone on 0370 242 2597. Our phone lines are open Monday to Friday 9am to 5pm and Saturdays 9am to 12.30pm (GMT/BST). Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with providing information on its whereabouts.

For information, we don't list products on Green & Blacks which are "out of stock" so any delays in delivery are never down to an 'awaiting stock' issue. Likewise, all deliveries are made from within the UK.

At Green & Black's we try as hard as we can to make sure the information about the products we sell is always as accurate as possible. However, because products are regularly improved, the product information, ingredients, nutritional guides and dietary or allergy advice may occasionally change.
Against each product you be able to see information about the allergy and nutritional contents, typically displayed in the format shown below. Here, based on 100g intakes, details are given covering Energy, Fat, Carbohydrate, Fibre, Protein and Salt contents.

COVID-19 RESPONSE AND UPDATES

At Green & Black's we recognise that that there's a lot on everyone's mind just now. We also know that being able to send a gift to a loved one at home, or a friend you've not seen for a while, is as important as ever. That's why we've continued to maintain our normal service throughout the year, making sure we are keeping our people continually safe whilst ensuring our service continues normally.

Within the UK, our service to you has not been impacted and deliveries are continuing to be made normally. We have, however, updated some of our processes to continue to prioritise the well being of both our customers and that of our amazing team.

Daily Order Limit

At busy periods, Green & Black's has implemented a daily limit on orders in order to keep our team safe and provide you with a good, reliable service. When the order limit has been reached the basket will no longer appear and the buy button will not be active. During these times you will be free to browse the site and return at a less-busy time. During periods of exceptional activity Green & Black's has also introduced an online queuing system to moderate the number of people visiting the site at any one time. This is ensure that the website continues to perform quickly and provides the best possible experience for our customers. We appreciate your understanding and continued support.

Deliveries

Our delivery partners have implemented some changed procedures;

The Royal Mail has issued the following statement on the safety of receiving parcels;

"Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water".

(for more on this, visit https://www.royalmail.com/coronavirus?iid=HP_M1_CORONAVIRUS)

Contact free delivery: For the moment, you will not be asked to sign for your Green & Black's delivery on the hand-held device. We will normally receive a photo of your parcel at your doorstep as proof of delivery instead.

DPD have introduced a delivery wave programme within their depots meaning that drivers set off at 10 minute intervals to reduce crowding and contact within the depots.

Please note that, owing to the changing situation across the World, there are countries we cannot currently deliver to, and therefore these have been removed from our checkout for the time being. We will continue to follow advice on this.

Our Fulfilment Warehouse

Green & Black's operates from a highly accredited storage and distribution warehousing operating to strict hygiene standards year-round. We have a BRC A rated facility, meaning that our warehouse, processes and procedures have been officially certified by the British Retail Consortium.

Our supervisors screen team members daily including daily temperature checks of all staff and visitors; social distancing measures; use of PPE; continuous access to hand sanitisers and other personal cleaning materials; screen dividers and enhance cleaning protocols. Our staff team are sent home and receive paid leave if they have any suspected symptoms.

Team members that do not need to be present on site are working remotely as a precautionary measure.

All our production team and management within the warehouse wear protective clothing, hairnets and beard-snoods where appropriate as a company standard. Hand washing is extremely important, with stations situated throughout the warehouse and at all staff entrances

We continue to monitor best advice and guidance received from government and public health boards.

I have a query or comment about products or services not supplied by the G&B's Online Shop?

QUERY ON OUR PRODUCTS NOT BOUGHT FROM THE GREEN & BLACK'S ONLINE SHOP?

If you have a question, comment or query concerning Green & Black's products or services, not specifically connected with the Green & Black's Online Shop then please follow the following Consumer Query link to access the main Green & Black's consumer feedback form.

Why does the G&B's site look so different?

If you have a question, comment or query concerning Cadbury products or services, not specifically connected with Cadbury Gifts Direct then please follow the following link to access the main Cadbury consumer feedback form or call the Cadbury Consumer relations helpline 0121 451 4444

How quickly can I expect my order to be delivered?

HOW QUICKLY WILL MY GOODS BE DELIVERED?

You can choose to have your chocolate gifts delivered next working day. Please note this service is only available on orders placed before 4pm (GMT) Monday to Friday and is applicable to UK mainland only (excluding Highlands & Islands, Northern Ireland and Channel Islands).


On all other orders you should allow between two and four working days for delivery although most orders arrive before this.

We do not deliver on a Sunday or Bank Holidays. At peak delivery times such as Christmas and Easter normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.

How will I know that my order has been received?

KEEPING YOU INFORMED

As soon as you place your order you will receive an email from the Green & Black's Online Shop informing you that your order has been received and is being processed. This email will contain your order summary and order number.

Shortly before your requested delivery date you will receive another email informing you that your order has been dispatched to your chosen recipient.

On some occasions we may be unable to proceed with an order should it fail to satisfy our fraud and financial control processes. This will be notified to you by email as soon as possible. If you feel that your order has been unjustly failed, please place another order using a different form of payment or call the helpline 0370 242 2597 Mon-Fri 9-5pm, Sat 9-12pm

How much does delivery cost on the G&B Online Shop?

OUR DELIVERY CHARGES

Our standard delivery charges are calculated at checkout and are based on the overall cost of your purchase.

If the total price of the goods you have bought is £10 or below then delivery is charged at £3.95. If the total price of goods bought is over £10 then the delivery charge is £5.50 in the UK.

Delivery oversees cost depends on where you would like to send - just choose the country in the dropdown at the checkout and it will indicate the cost.

At checkout you will be given the option to upgrade to a next working day delivery (available on orders placed Monday to Friday before 4pm GMT) which costs £6.50 (UK mainland only excluding Highlands & Islands, Northern Ireland, Channel Islands). Please note we do not deliver on Sundays or Bank Holidays.

Do I need to register before using this site?

DO I NEED TO PROVIDE ALL MY DETAILS?

No, the only time we need to take details from our customers is when they actually make a purchase, i.e. when they pass through our checkout. If you merely want to browse our chocolate gift range or use some of the site's features then you do not need to register.

However once you are registered you will be able to use our 'Fast Track' ordering system on subsequent visits and store addresses you have previously sent to, get all our latest offers and be rewarded with our Chocolate Reward Points.

Tell me about the new G&B Velvet Edition Range

VELVET EDITION FROM G&B

Discover Green & Black’s New Velvet Edition Collection - on sale here at the Green & Black's Online Shop. In the words of our Taste Specialist Brant Maybury:-

“We know that whilst many people love dark chocolate, others sometimes find the taste a little bitter. So, we scoured the globe to find the right cocoa beans to create the unique taste profile of Green & Black’s Velvet Edition. A dark 70% chocolate that is rich in cocoa content, yet exceptionally smooth in flavour”.

How do I search the perfect Green & Black's gift?

FIND YOUR PERFECT GIFT

You'll be pleased to know there's lots of ways to search for the perfect gift on the Green & Black's Online Shop.

A great place to start is the Our Ranges tab where you'll find the G&B's Organic Range alongside the new G&B Velvet Edition Range. Find products listed by type such as bars, baking and gifts.

Looking for inspiration? use the Gift Ideas tab to filter products by Occasion, Budget and Recipient.

Alternatively you can look for that perfect gift by viewing the full chocolate gift range or by hunting for gifts in our Seasonal and Sales categories.

Head over to our Make Your Own section and get creative with your gifting. Personalise an organic G&B bar sleeve or build up your very own chocolate hamper from scratch adding all your favorite products from across the range.

What payment methods can I use?

YOUR PAYMENT OPTIONS

The site accepts payment from all major credit/debit cards including VISA, Mastercard, American Express and PayPal.
Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online.

If you would prefer not to send your payment details over the Internet you can pay over the phone by calling the Green & Black's shop team on 0870 242 2597 Monday to Friday 9.00 to 5.00pm and Saturday 9.00 to 12.30pm. We also accept payment by Paypal and Checkout by Amazon.

What will I see on my credit or debit card statement?

YOUR G&B TRANSACTION

Thank you for ordering from Green and Black's Online shop. Items paid for by credit or debit card will appear on your bank or credit card statement as 'Green and Black's Direct, Ripon'.

If I place an order for a future date, how soon will I be charged?

WHEN DO I GET CHARGED?

The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email

CAN ANYONE USE THIS SITE?

Anyone can use this site to send Green & Black's organic chocolate gifts but delivery is only to UK addresses, the Channel Islands and selected British Forces Post Offices (BFPO) addresses. Gifts containing alcohol cannot be bought by any person under the age of 18 years old; and cannot be sent to anyone younger than 18 years. Gifts containing alcohol are clearly labelled in the product description. We reserve the right to decline an order for gifts containing alcohol if we believe the person ordering or receiving the gift is below 18 years of age.

WHAT IF I'VE MADE A MISTAKE ON MY ORDER?

WHEN DO I GET CHARGED?

The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email

WHAT DAYS CAN YOU DELIVER ON?

WHEN DO I GET CHARGED?

The full cost of your gift plus delivery charge will be debited from your card as soon as you confirm your online order even if you have scheduled your gift to be delivered in a future date. At that point we will send you a confirmation email

WHAT HAPPENS IF THERE IS NO ONE IN TO RECEIVE THE DELIVERY?

Some of our chocolate gift lines are designed to fit through the letterbox and in most instances these will be delivered whether or not someone is at home. Where a Green & Black's gift cannot be delivered then these will be returned to the local delivery depot - either a Royal Mail depot or one operated by our couriers. In both instances a card will be left at the recipient address notifying the occupier that a delivery was attempted. Collection details and/or options for a re-delivery at a convenient other time will be provided on the card. Gifts that cannot be delivered (incorrect addresses, 'gone-aways', no response from recipient following delivery attempt, etc.) will be returned to our offices after four weeks. At this point we will notify the sender that the gift has not been delivered.

You might want to consider sending your Green & Black's chocolate gift to your recipient's place of work if you think they might not be at home to receive their gift.

IF YOU WOULD LIKE MORE SUPPORT FROM GREEN & BLACK'S